Welcome to Shop Pal! These Terms and Conditions ("Terms") govern your use of our website www.shoppalnetwork.com.ng ("Website") and the personal shopping services provided by Shop Pal ("we," "us," or "our"). By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Eligibility You must be at least 18 years old or have the involvement of a parent or guardian to use our services. By using this Website, you represent and warrant that you meet all eligibility requirements.
2. Services Shop Pal offers personal shopping services, including sourcing, purchasing, and delivery of items based on your request. We do not manufacture the products and are not responsible for manufacturer quality unless otherwise stated.
3. Orders and Payment - All orders are subject to availability and confirmation. - You agree to provide accurate and complete payment information. - Full payment, including service fees and shipping, must be received before any order is finalized. - We reserve the right to decline or cancel an order at our sole discretion.
4. Service Fees Our service fee is charged in addition to the product cost and covers sourcing, Transportation, procurement, and communication. This fee is non-refundable once the order is confirmed unless the fault lies with us.
5. Delivery - Delivery timeframes are estimated and may vary based on location, supplier schedules, customs, and other factors. - Shop Pal is not liable for delays caused by third-party shipping services. - Risk of loss transfers to the customer upon shipment.
6. Returns and Refunds - Items can only be returned if proven defective or significantly not as described. - Custom or special orders are non-refundable. - Refunds will be processed within 3-7 business days to the original payment method.
7. User Responsibilities You agree to: - Provide accurate information - Not engage in fraudulent or illegal activities - Not attempt to disrupt the Website or exploit vulnerabilities
8. Intellectual Property All content and branding on the Shop Pal website is the intellectual property of Shop Pal or its licensors. No content may be copied, reused, or distributed without express written permission.
9. Limitation of Liability Shop Pal shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services or Website.
10. Indemnification You agree to indemnify and hold harmless Shop Pal, its staff, and partners from any claims, losses, or damages arising from your breach of these Terms or misuse of our services.
11. Changes to Terms We may revise these Terms at any time. Updated terms will be posted on the Website. Continued use of the Website after changes means you accept the new Terms.
12. Governing Law These Terms are governed by the laws of Nigeria, and any disputes will be resolved under these laws.
13. Contact Information For questions or concerns about these Terms, please contact: Email: shoppalreach@gmail.com Phone: +234 706 453 9263